It normally takes 1 to 5 business days for us to process your order.  Please note that this does not include holidays and weekends.

Shipment to the United States normally takes 10 - 15 business days to arrive, but it can take up to 12 - 17 business days around busier periods such as holidays. Shipments to European countries may take up to 30 business days. 

Please note shipping time is estimated and commences from the actual date of shipping, rather than the date you place the order, and can take longer than expected date due to an invalid address, customs clearance procedures or other causes.
In case you did not receive the package, please submit a ticket to inform us within 60 days from shipment date, our representative will get back to you within 24 hours. Note that overdue requests may not be accepted.

In some instances, an order may be split into different packages for any of the following reasons:

 -Weight limit per package. In order to provide Free Worldwide Shipping and ensure that you receive your order at earliest, we use time and cost efficient ways of delivery.

- An item may be slightly back-ordered, and shipped at a later time than the rest of the items within an order.

- Because we are serviced by different warehouses, an order with multiple items may be shipped from different warehouses due to varying stock inventory of various warehouses.

Common reasons for order delay:

- Billing and shipping addresses are not the same

- Order is pending a credit approval and verification

- A product is currently out of stock

- An order which requires special customization  

OUTFITZING is based in Europe.  In order to provide the best prices and flexible international shipping options all orders are shipped directly from our partner warehouses in Europe, USA and Asia, using a range of International based couriers. Please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.  

We are not responsible for any packages returned to us as being refused, unclaimed, not delivered, or because of incorrect or insufficient address. Unclaimed items are subjected to a 30% restocking fee or $25 USD redelivery fee to cover postage costs. 

For the majority of our orders import fees are not collected. We strive to make sure import fees are prevented, in rare circumstances when they do happen OUTFITZING is not responsible for any custom charges made in the country of destination.

OUTFITZING will cover a variety of courier errors such as lost or damaged in transit, postage due errors or generally misrouted packages when tracking provides no clear details or cause. In the rare cases that a parcel is marked as delivered by the courier, but you have yet to receive it, OUTFITZING would not cover the cost of reshipping the order. Again, this only applies if the tracking details state that a delivery was made to the recipients address. In most instances, it is found that the delivery was made, but left in an unexpected location at a recipient's address. Recipients should reach out to the courier and inquire if any additional details were left by the delivery person - e.g. "left under table on back porch"